app
13 TopicsAnti-virus App?
A while back, I was using a security/antivirus app provided free of charge by TMobile. To the best of my knowledge, it was available for installation/use on all my lines on my account. I've found references to Lookout Mobile Security, but that is not the software I'm referring to. If I recall correctly, it was either a McAfee product or a Symantec product. Any idea regarding what I'm referring to? Thank you for any help!Solved35KViews0likes6Comments- 21KViews7likes50Comments
Why does the T-mobile app take up so much space?
I have a OnePlus Nord N10 5G phone with 128 GB storage. About a month ago I had only used half that free space, however when I checked the file manager this month I had used 97 of 128 GB. After exploring further, I found my T-mobile app is taking up a whopping 40 GB of my free space! This app can't be uninstalled nor can the cache or data be cleared. Why could T-mobile possibly need that much space for their app? Is there any way to get some of that free space back?2.2KViews1like17CommentsTmobile App Stuck "Setting up"
Hello, when launching the tmobile app on my S22 Ultra it is on the tmobile logo and on the bottom says "Setting you up" I cannot get past this screen. Uninstalled and reinstalled multiple times let it sit for 20 minutes plus nothing seems to be working. Restarted phone cleared cache. Please help!1.3KViews3likes7Commentsapp issues
Since the last update I have had app issues, I get a message saying "Something is not quite right here. Unfortunately the tmobile app is not avai6at this time due to technical difficulties. Please try back later." I can log in on the website, just not the app.Solved1.2KViews0likes13CommentsCamera app icon disappeared on REVVL V+ 5G
Got a new REVVL V+ 5g, and attempted to add a 128GB Micro SD card, which the phone formatted, but wouldn’t acknowledge shortly after (card was described as ‘Corrupted’). Attempted to use the camera app on the phone, but camera app kept crashing (attempted to disable and re-able, but issue persisted). Eventually I removed the SD card and the camera started to work again via the app listings, and double-tapping the power button. But the regular app icon that would be on the home screen is gone. Any way to reapply that icon to the home screen?699Views0likes3CommentsApp: Missing devices; reset now won't connect
The app isn’t listing all devices. Some devices in my internet app are disappearing. I had an unknown Switch connected so I disabled both switches until I could determine which MAC address was not one we owned. When I went to reconnect our switch, it was gone. I can’t find the disabled switch anywhere in the app or anywhere in my account. Can I see disabled devices anywhere else? We were also having spotty service this evening so I reset the Gateway and after resetting internet gateway the app no longer connects. The android phone is connected and to the WiFi but the app won’t connect to it at all, just spins and asks if I want to log out. If I log out the only option I have is to attempt to re-setup the gateway device. 1st problem - how can I connect a device that was disabled but is not longer listed in the disabled/enabled list of devices? 2nd how do get the app to operate again. I’ve uninstalled and reinstalled with no success.499Views2likes6CommentsLogin App Issue
I can log into T-Mobile web site via my computer browser. I can log into T-Mobile web site via my phone’s browser. Try to log into the app, the app takes my Id but when my password manager tries to insert the password, the app hangs. Won’t respond at all. Stop the app and try again, Still hangs. Shutdown and restart my phone and try again, Still hangs. Delete the app and reinstall the app and try again, Still hangs. Try typing in my Id and password manually. App takes my Id. App allows me to START typing in my password, but app hangs when I’m about half way through … not even an odd character, just a normal letter. Try again, exact same thing.299Views0likes3CommentsApp stuck loading issues
I recently just joined T-Mobile, I have an s24 ultra that I brought with me, it's unlocked 1tb from Samsung. The app received an update yesterday but I can not load anything past the homescreen, all it does is get stuck in a loading/ buffering loop. I had the issue on the previous app update so i decided to wait and see if it was a botched update or if it needed time to sort itself out, but nothing has worked, I've tried different variations, deleted the cache/data, and I've tried uninstalling and re-installing, nothing has worked. Any ideas?199Views0likes0CommentsT Mobile App Not Working
I am a new customer, and so far the app does not work for me. When I try to login it gets stuck in a loading loop, which is a progress bar, then two spinning wheels, then repeat. I have been a customer for a few days now, and it still doesn’t work. Samsung S23 Ultra.199Views0likes1Comment