Can't link phone number to t-mobile ID
When i try to login in my account it always ask me to link my phone number, i try to do it but each time i got code, enter it and got message “Make sure your 10 digit T-Mobile phone number is correct.” I tried to do it from different devices, tried to clear cookies and my other thing, because of it i even cant get acces to my account
Anyone else unable to view all payment history?
I have had nothing but problems with Tmobile since I went to post paid from pre paid. I have had my plan changed without my knowledge. I have had 2 extra lines added to my account with NO phone numbers, but BILLED FOR 4 LINES @ $165.00. I have spent hours and hours on the phone or in the store trying to resolve T mobiles receptive billing errors. Now all the sudden my whole account payment history doesn’t show for this year and 8 months from last year. They act as if they are doing US a favor by crediting our account as a “courtesy” credit. How is it a courtesy when they are making customers pay for something they didn’t approve, add, or request. I hope to find another carrier because Tmobile customer service is the worst, and their billing practices illegal.
open a t mobile account outside of united state + unlock a phone outside us
Hi ladies and gentlemen , so i have an issue with my phone that i haven’t a long time since bought it , i realesed that the phone is sim locked and work only with turbo sim ( i don’t even know if it’s legal ) , so i started to think to unlock it but i can’t even make an account to order an unlock for my phone because they keep ask me for a us phone number ( to note i’m living outside the us ) , so should i keep using it like this or there is another way to unlock it or at least open a t mobile account ?
T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.
T-Mobile No Longer Recognizing my Number
I have been abroad for a few months, and before departing, I froze my line so I wouldn’t pay all the fees while I was away. I am now trying to log back in to my T-Mobile account and when trying to do so with my phone number it says my phone number is not recognized or registered. When logging in with my email it asks that I provide the phone number linked to the account, but when I do it says the phone number is incorrect. I have had this account and phone number for 6+ years, but it seems like they may have deleted my number and account while I was out of the country. Can anyone help me understand what is going on?Being charged for an old account after transferring to a new one?
A few years ago, I joined T-Mobile with my partner at a T-Mobile store. The representative gave me a 3rd line as part of a promotion for free. He said that my bill would be lower if I got this 3rd line, and I could decide to activate it for someone else in the future. I never did. Fast forward to last year, I transferred my line and my partner’s line to a new account. A T-Mobile phone representative assured me that this 3rd line would be dropped, and I wouldn’t be charged for it. I was. For months, I was charged for this 3rd line on my old account. Every few weeks I reached out to T-Mobile, and they assured me that they fixed the account and refunded me the money charged. They never did. Month after month I was charged until finally, I received a letter from a Convergent Outsourcing collection agency. I was put on Collections. What do I do?
