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213 Results

SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was “Offline.” I’ve restarted the watch multiple times b...
Solved
N323DL
3 years agoPlace SyncUp & IoT
10KViews
0likes
21Comments
SyncUP Kids Watch Battery Replacement
The battery on our SyncUP kids watch was swollen up and popped open the case. I have not pulled it the rest of the way apart to see if I can replace the battery yet. I thought I would post t...
Solved
mcotterman
2 years agoPlace Other Devices
1.5KViews
0likes
7Comments
Syncup Tracker and Google Maps
I just ordered a Syncup Tracker. Customer Service claimed that this device would allow me to connect to Google Maps in a rental car in England, even in rural areas where there is no cell service. C...
Solved
Puckcycler
2 years agoPlace SyncUp & IoT
1.3KViews
0likes
7Comments
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the s...
Solved
Gogofletch
3 years agoPlace SyncUp & IoT
17KViews
2likes
34Comments
Backup/download photos from SyncUp watch
Does anyone know how to backup or download pictures off of a T-Mobile SyncUP KIDS Watch? My son has taken a large number of pictures on his watch and I'm trying to see if there is any way t...
Solved
Mebis
9 months agoPlace SyncUp & IoT
771Views
0likes
4Comments
Unable to connect to SyncUP services
My Syncup app started giving me this message after an update in December 2022. After two weeks working with customer service and going to Tmobile stores I was told it was an issue affecting some i...
Solved
KJH234567
2 years agoPlace SyncUp & IoT
3KViews
0likes
1Comment
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I t...
Solved
bryantheflashcw
6 years agoPlace SyncUp & IoT
10KViews
1like
19Comments
Syncup App not working with errors
I have been having issues with my Galaxy phone where it says “All items core api failing”. I don’t know what I need to do because not I can’t do anything with the app. What should I do to get this ...
Solved
biggin77
12 months agoPlace SyncUp & IoT
903Views
2likes
19Comments
SyncUp School Mode
I have tried to set up a Bed Time “School Mode” BUT every night it shuts off at midnight. My kids use their watches as alarms to get up for school. However, they have been caught playing on them af...
Solved
magenta8203025
2 years agoPlace SyncUp & IoT
586Views
0likes
1Comment
Syncup watch app all items core api failing error on opening page, then crashes
When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says:all items core api failing. Started yesterday and still! C...
Solved
soultry1
8 months agoPlace SyncUp & IoT
2.1KViews
9likes
28Comments