282 ResultsMost relevantWarehouse "never received" my trade-in deviceI used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade...SolvedView results from repliesWhy cant i trade in my paid JOD device towards a new device?So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it i...SolvedView results from repliesTrade in IssuesI got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off.I got t...SolvedView results from repliesTrade-in Value Not ReflectedI traded in my old device for the new iPhone at an $800 value, but I still see $1000 device financing on my account page. Could this take a couple of weeks to correct or is something wrong?SolvedView results from repliesTrade in device: Storage and Color not matchI just placed my order with a trade-in promotion. After placing the order, I noticed that the serial number listed for the trade in device match with my old phone IMEI, the model is correct as w...SolvedView results from repliesTrade in device switchI switched to T-Mobile from Verizon about 30 days ago, taking advantage of a trade-in promotion offering $999.99 ("iPhone Pro on us") for my iPhone 12. I upgraded to an iPhone 16 Pro Max, sent in m...Did I send my trade-in device to the right place?...abel and RMA information to ship my old device for trade-in to T-Mobile/Assurant. I have also heard there is some sort of "Device Recovery Agreement" that I would've signed along with my Device F...SolvedView results from repliesDo back glass cracks disqualifies for trade-in at T-Mobile?...amage (LCD or display damage) voids all warranties and can't be accepted. When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and in...SolvedView results from repliesTrade in device dropped in usps but wont show status updateI purchased a new iphone under trade in promo program.Ireturned my old phone( basically 2 months old) packaged using the tmobile provided return label that was going to Asurion. I d...SolvedView results from repliesTrade in device delivered by USPS but not received by T-Mobile...ATE: 05/04/2021 TRADE IN DEVICE - Apple iPhone XS 64GB Grey - T-Mobile TRADE IN DEVICE SERIAL NUMBER - 356171095437470 USPS TRACKING NUMBER - 9202090284184807698551 Trade-in device was mailed by m...SolvedView results from replies