23 ResultsMost relevantCustomer Loyalty Plan...ue to my customer loyalty. That is no longer a thing unless you upgrade your plan and I would be paying $50 more a month for a plan I don’t need. I have been looking into other networks and it seems t...Existing Customer Promos versus New Customers...an’t I get this promotional pricing? I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customer...SolvedView results from repliesNo Love For Loyal Customers of 20+ Years?...ow? Does management actually care? Seems like they could give a s4!t and would rather lose a loyal customer than give them the same deal as new customers. I’m super frustrated ...SolvedView results from repliesT-Mobile only cares about new customersI’ve been a customer for nearly 25 years and that kind of loyalty is rewarded with NOTHING! They could care less about existing customers. They wanted $600 down on IPhone 16 Pro Max even with a t...Phone Deals for existing customersSince T Mobile is not providing extra benefits for loyal existing customers - How long shoul I wait to re-join TMobile after terminating my current account to get the benefits for new phone device deals?No Incentive for existing customerT-Mobile definitely going away from customer satisfaction motto and customers are not the priority anymore. All the new plans are for new customers and don't even talk about the Phone deals. I have a...CustomerWhen did Tmobile allow their overseas customer service agents to be racist and call me names and get away with it?,while also charging me false data charges when attempting to maintain my l...Worst New Customer Experience Ever!I have been with AT&T for 18 years and decided to try something new because of all the “Great” promotions T-Mobile is offering and supposedly largest 5G network. I have 9 (nine) phone lines w...Conflicting plan pricing for Go5G Plus - Can you clarify? I am currently on Essential plan for 4 lines. I am thinking of upgrading to Go5G Plus. However, I am very confused with the pricing that has been quoted. I see $185/month for 4 lines for Go5G Plus...SolvedView results from repliesOusted Gold Rewards User...ooted gold rewards customer band I see no reason to stay with TMobile. What happened to the love for your long time gold rewards members? Is anyone else in the same boat as me?SolvedView results from replies