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bad customer servive and broken promises. its ridiculous.
i was promised 2 free phones because my account was charged $15 per line x’s 3 lines per month from august 22- april 23 after I specifically called to cancel it. I was told that as soon as I a...
Katiebug669
2 years agoPlace Apple
44Views
0likes
0Comments
Simple Choice - Tablet Data - Broken Promise
I have been a T-Mobile customer for about 7 years. I currently have a grandfathered Simple Choice plan with 5 phones and 4 tablets. I also have Home Internet and 4 Sync Up Drive devices. When I firs...
TekLord
4 years agoPlace Accounts & Services
170Views
0likes
1Comment
Rep promised T-mobile broke the promise.
...Today T-Mobile suspended my account. Broke the promise they made and ultimately made me feel very lucky communicating thru apps and not relying on the promises, business sense, common sense or c...
E-MAN
2 years agoPlace Accounts & Services
273Views
0likes
1Comment
promises and disspaointment
...ad switched me from my Magenta 55 plan to a more expensive plan without my consent. Despite promises of credits and discounts to offset the price increases, over the next months my monthly bill c...
eli1121
2 years agoPlace Apple
113Views
0likes
1Comment
NO PHONE I WAS PROMISED BUT YOU STILL BILL ME SHAME
...an redeem this offer any time by calling or texting customer service I can't call them because my phone is broken. So whenever I text them they say that they cant authenticate the account one t...
Derekfromlowell
6 months agoPlace Android
104Views
0likes
1Comment
T-Mobile’s deceptive practices—attention needed from the legal department.
...alse promises to follow up, which they never did. When they failed to provide answers, they claimed to have tried to reach me but only left voicemails, without proper information or resolution. I have e...
Solved
anto_doc
7 months agoPlace Billing
285Views
2likes
2Comments
Unknown backend error message!
...bsp;They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promis...
Blessed0888
11 months agoPlace Billing
578Views
1like
6Comments
How does upgrading work with Tmobile?
Let's say you finance a device that required a down payment. After 24 months you pay off the device and pay just for the service. Does upgrading to a new version of the phone require a new down p...
Solved
saltlife97
7 years agoPlace Accounts & Services
49KViews
0likes
8Comments
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
WFREYVOGEL
10 months agoPlace Billing
30KViews
111likes
160Comments
how to leave a good customer service review?
I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employ...
Solved
GB45
2 years agoPlace Coverage & Signal
15KViews
3likes
110Comments