41 ResultsMost relevantBilling Error...aid off. To date I have been charged that amount I believe seven times until I caught it the other day while reviewing my bill. A call to customer service did not resolve the issue. I’m not s...Billing Error I had a jump plan that did not require a final payment. I called and confirmed that several times on recorded lines. I was charged a final payment of $250. I called T mobile and was told after re...How do I easily get a question answered on line about an error on my bill?My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. N...SolvedView results from repliesOver billing for more than a year...eticulous records with the statements received from T-Mobile reveals potential errors or discrepancies in billing, leading to an inaccurate representation of my account balance. To provide specific d...SolvedView results from repliesBilled for International Calls We Did NOT Make Fraudulent calls: One 2 min and one 32 minute call were made to the UK - for a WHOPPING $102!!! This is NOT correct. The family member with that phone line doesn’t even know how to make international...SolvedView results from repliesPrepaid eSIM app - Error 505...rder will be cancelled in my debit card but I’d like to know what is this error. All of my billing information are correct and I’d like to arrive in the USA with this eSIM activated. I’m using an i...Auto Pay Billing Errors-Overdraft Reimbursement Request...reating two (2) $32 overdrafts. Spent three (3) calls with TM support who could not fix the issue, despite being informed that the account was always scheduled for 17th of each month billing. I am s...Bill & Pay not workingWhenever I login, either on the mobile app or through the web, when I click on “bill & pay”, it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer s...Trying to pay my bill, either get an error or endless loadingUsually when I log in the page goes to my account where i then pay the bill, but I always get this error: This happens on every browser including mobile browsers after login. I h...Major billing problems...obile needs to file a claim since they received the package and are claiming it was empty. I have spent literally hundreds of hours correcting St mobile billing errors, false claims, fraudulent s...