Forum Discussion

tim206's avatar
tim206
Newbie Caller
5 months ago

need shipping label

unable to print shipping label from your website but need to return a trade in device. What should I do?

  • tim206's avatar
    tim206
    Newbie Caller
    3 months ago

    A few days after being unable to print label, I get a UPS package from Tmobile which contained a padded shipping box and shipping label.

  • gramps28's avatar
    gramps28
    Router Royalty
    5 months ago

    If you show the email to UPS or FedEx they can print it out for you.

  • tim206's avatar
    tim206
    Newbie Caller
    5 months ago

    When I go to T-mobile site and click link to print shipping label I get this.

    Service Unavailable
    Our systems are currently not available to print your shipping label. Please try again at a later time.
     
    Just wondering if there is another way to print label?
  • sai88's avatar
    sai88
    Newbie Caller
    3 months ago

    as my first time trade in with tmo, this got me worried. It says I need to send in my old phone using the prepaid label within 30 days, but never be able to print it. Is there a direct line i can call or any method to get Tmo’s attention to address this incident?

  • sai88's avatar
    sai88
    Newbie Caller
    3 months ago

    Thank you so much tim206 for the update. That’s a relief to hear that.