Forum Discussion
Why is my device needing to be re-started multiple times per day to stay connected?
I don't know the model of the gateway you have but it sounds as if you have the 4G LTE gateway. You really need to check and see if 5G delivery is available in your area. If your home is in an area where 5G has been deployed you should discuss getting the new 5G service and a new gateway to access it and cancel the original subscription or migrate it. If you do the auto pay then the newer solution is only $50 per month and if the 5G coverage is there it should open up much better internet service for you. I see no reason why they would not upgrade your home internet solution from the old 4G LTE to the newer 5G solution. If you do NOT ask you will not receive. You can go to the “Coverage” drop down link at the top the page and select the 5G & 4G coverage map and confirm the coverage in your area. If you see 5G is available then use the online chat to get to a live agent and tell them what you want and need.
Related Content
- 3 years ago
- 6 years ago
- 3 years ago