Forum Discussion

AlgerDev's avatar
AlgerDev
Network Novice
12 months ago

WARNING: Tech support just told me that the NEWER hubs do not support IP4

Trying to triage the issue below and the tech read from some specification documents that the new models do not support IP4, you must upgrade to a business plan

The following was from my PC wired into the hub
 

From Home:
Tracing route to microbiomeprescription.com [205.144.171.116]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *     192.168.1.1  reports: Destination net unreachable.

Trace complete.

From Office (Remoted in)

Tracing route to microbiomeprescription.com [205.144.171.116]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  Docsis-Gateway.hsd1.wa.comcast.net [10.0.0.1]
  2    13 ms    11 ms    11 ms  96.120.103.193
  3    11 ms    10 ms    14 ms  po-305-1222-rur102.ferndale.wa.seattle.comcast.net [24.153.84.41]
 

  • AlgerDev's avatar
    AlgerDev
    Network Novice

    My old hub had issues and had to be replaced. New hub worked fine but with some oddities to some sites. Triaged the issue to IP4 sites appearing to be blocked.