Forum Discussion
VOIP on high speed gateway
Is anyone using the high speed gateway for VOIP traffic? I was told it required a firmware update to make it work. Worked fine on the LTE gateway. Any help would be appreciated.
- PersonRoaming Rookie
revdrwebb wrote:
Still no joy with this. Cisco VOIP box is plugged into the lan port on the 5G router. I get dial tone but can’t call. It worked fine on the old LTE Gateway.
Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the “problem” that many VOIP devices can’t function by default. She also assured me that it’s a matter of sending request to register a particular device with them (in my case it’s a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.
She collected my download and upload speed (asked me to test it in real time).
I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me “complaintID” I could use to track the status of the request.
I’ll keep you guys posted.
- revdrwebbRoaming Rookie
Just called them again. They know it’s a problem but won’t give me an ETA for a fix. Same answer I got 6 months ago. I’ve been without VOIP service now for 9 months. They offered to replace the new gateway with the old 4G gateway. That would be a hassle I can’t imagine. Really, how hard can this be to fix? It’s a well-know protocol on well-know ports. I like this service except for this issue, but would not recommend it because most people I know are doing VOIP now for homes and businesses.
- dbeit1954Roaming Rookie
I had Spectrum before signing up with T-Mobile Home Internet. Once I had the trash can setup, I took the ethernet cable from the Spectrum modem and plugged it into the trash can. Everything works including my Obihai device using Google Voice that is plugged into my TP-Link AC3200 router. Just my experience.
- htgNetwork Novice
Google voice with obitalk voip box works
- revdrwebbRoaming Rookie
Still no joy with this. Cisco VOIP box is plugged into the lan port on the 5G router. I get dial tone but can’t call. It worked fine on the old LTE Gateway.
- PersonRoaming Rookie
Person wrote:
revdrwebb wrote:
Still no joy with this. Cisco VOIP box is plugged into the lan port on the 5G router. I get dial tone but can’t call. It worked fine on the old LTE Gateway.
Just spoke with a girl called Crystal from the customer service . Waiting time was zero minutes. She told me that they are aware of the “problem” that many VOIP devices can’t function by default. She also assured me that it’s a matter of sending request to register a particular device with them (in my case it’s a Grandstream GS-GXP2140 VOIP desk phone). Which she did sent.
She collected my download and upload speed (asked me to test it in real time).
I am still kind of skeptical based on reviews here that say that all these reps do is lying to you. However, she told me to wait 24-72 hours and gave me “complaintID” I could use to track the status of the request.
I’ll keep you guys posted.
Ok, here is my report: nothing happened. Nobody contacted me, the problem wasn’t fixed. At all. I returned the device.
- PersonRoaming Rookie
revdrwebb wrote:
Just called them again. They know it’s a problem but won’t give me an ETA for a fix. Same answer I got 6 months ago. I’ve been without VOIP service now for 9 months. They offered to replace the new gateway with the old 4G gateway. That would be a hassle I can’t imagine. Really, how hard can this be to fix? It’s a well-know protocol on well-know ports. I like this service except for this issue, but would not recommend it because most people I know are doing VOIP now for homes and businesses.
By the way, They charged me $50 for the 6 days I had the gateway. Even thought when cancelling the service I was told that I won’t be charged anything because it’s within the first 21 days. - Kevin_HarrisTransmission Trainee
I am successfully using the 1-VOIP residential VALUE plan ($8.97/mo.) on my 5G gateway.
However, it required Karen of 1-VOIP to make some back-end changes; I did not have to do anything.
if you are using 1-VOIP, ask for Karen by name; she is knowledgeable, eager to help and competent.
- rockstrConnection Cadet
I’m using my old Panasonic wireless phone setup, plugged into an OOMA Telo. The OOMA is connected by ethernet cable to a Netgear switch (GSS116E). The Netgear switch is connected by ethernet cable into the gateway. It’s worked perfectly since day one. It seems that VOIP compatibility is kind of a crap shoot. I guess I just lucked out by having a system that seems to work.
- extremetmTransmission Trainee
I have the can with Google mesh and Obi200 for Google Voice. The obi was connected to a switch after the Google Mesh. Got a dial tone but couldn’t make or receive calls.
I plugged the Obi directly into one of the ports on the can. It works great now.
Being on Google mesh WiFi I can no longer get to the Obi by IP since it’s getting it’s IP from the can but that is a minor irritant. I can still configure the Obi by phone commands if needed. Or I could always plug it back into the switch just to configure it.
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