Forum Discussion

jzimm's avatar
jzimm
Newbie Caller
4 years ago

Unreliable home internet

Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it.  Streaming TV will buffer constantly.  Video conferencing for work has become impossible.  Speed tests show 1-3Mbps.  After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether.  Is this a device issue or consistent with everyone else’s experience?  My device is on firmware version 1.2101.00.1609.  Any help would be appreciated!