Forum Discussion

R_Luce's avatar
R_Luce
Network Novice
3 years ago

TV Streaming

Constant buffering this is really all we use it for. We have excellent service any way to improve this?  The first month we had this with TMobile light it worked great. Now we have unlimited and it’s...
copz1998's avatar
copz1998
Connection Curator
3 years ago

@R Luce there have been several concerns about buffering. See the following thread: 

https://community.t-mobile.com/tv-home-internet-7/tmobile-internet-and-buffering-46864

Basically, buffering is cased from a poor signal. Please check your setup and confirm that your gateway is placed in the best position to get the best signal from your cell tower. You can use your T-Mobile Internet app to confirm the best placement and then use the app to check your RSRP, RSRQ, and SINR (use the link at the bottom of the screen - MORE > Advanced cellular metrics > 5G. 

For example mine are:

RSRQ - 11

RSRP -77

SINR 14

After you doublecheck your gateway placement, check your metrics and post them here. By positioning your gateway in the best place in line with your cell tower, using the metrics as a guidepost, your signal should improve and buffering reduce. You can use the following tutorial video: 

I hope this helps!