Forum Discussion
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else having this problem? T Mobile says it’s the VPN, but we’ve always used the VPN. I’ve not been able to work since Saturday.
I've had varying issues with performance. i still have legacy Spectrum "just in case", as TMobile isn't very good at resolution. typical non vpn 400/30Mbps, often 200-400 on VPN. Mornings in vpn 6Mbps
Over to Spectrum . .. 115Mbps/10, with vpn, 105Mbps/10.
This is using the same endpoints, same Speedtest end point and Cisco VPN connected to +40Gbps vpn.
Yes! I’ve rcvd 3 new routers I get internet with speeds around 200 as soon as I connect the speed goes to a 6 ? My vpn I connect to is through Cisco
Rogueplayer wrote:
Hi. Yes, my issues with the Sagemcom router logging into Global Protect VPN has been working flawlessly since I called into repair and they reset the connection in- house.
What is the version of firmware do you have?
Hi. Yes, my issues with the Sagemcom router logging into Global Protect VPN has been working flawlessly since I called into repair and they reset the connection in- house.
Hello,
Can anyone with a Global Protect VPN and Sage router confirm if the issues were resolved? I got the Inseego but it too does not work. Thanks.
Tuesday March, 5 2024. Nord VPN is not functional with either the FAST modem/Router. they sent me a inseego after waiting hours on hold. The inseego does also blocks my VPN. Not acceptable. I will likely have to change providers now. I will call them one more time.
noVPNnoTM wrote:
Rogueplayer wrote:
T has resolved the problem, finally. Sagemcom works now.
Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from “More” → “Gateway information”
They didn't send a firmware patch. From what I understand, it was internal. Me and the person who initially found out it was fixed had called in, spoke to a repair agent, they had us turn off our gateways, they reset or refreshed the connection, and we were up and running when we restarted the gateway.
I wish I would have asked if the gateway could have been restarted without calling in. Either way, the hold time wasn't long and the whole call took about 6-7 minutes.
Rogueplayer wrote:
T has resolved the problem, finally. Sagemcom works now.
Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from “More” → “Gateway information”
T has resolved the problem, finally. Sagemcom works now.
This is how I got a non-Sagemcom gateway. I called the T-Mobile Home Internet tech support line and asked to speak to someone who could authorize the replacement of my gateway with a non-Sagemcom model. They said the only way they had the power to do that was to cancel my line and open a new one. In the order for the new line they could specify the white G4SE gateway. So, that’s what they did. Two days later the new G4SE arrived and I have had no problems with VPN. I now have to return my Sagemcom.
