I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

Same here, I tested early in the morning, download goes 100+ Mbps and down 50+ Mbps which is fine but I need that speed during the day but I am getting 7 Mbps download and 10 upload. How is that possible, I only live less than 2 miles from the 5G tower and getting a snail speed. Common TMO.

i am getting 1-3mbps pretty much all the time but 10-15mbps upload? its basically unusable at this point as some pages wont even load.

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

Steve wrote: For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41. Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41). The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell. Thank you Steve, Finding this thread made my day. I found it through a google search how to get 5G, that is a Primary and Secondary signal, not just the Primary alone which is very slow.For the first time after a week of getting fast connections and only being bumped to the single signal Primary 4G only for a minute or two, until I rebooted the gateway, today I got stuck on the very slow 4G only Primary without a Secondary. I rebooted 6 times and was still stuck on it. Then I read your comment.I moved the gateway a few feet from the window where it gets only 2 bars instead of 3 and rebooted and was on my best connection combo, B2/n41. It’s funny because I was thinking of doing that, but didn’t for some reason. I actually got my highest speed on the first day, 190, while using only 2 bars. But I get much higher upload speeds and only about 30 lower on the download, when I connect to band combinations on 3 bars.I’ve read about this stuff extensively in the last few weeks and if you need to explain it to anyone else the B bands, eg. B2, B66 etc. are all the Primary signal 4G, and the n bands, ex. n41, n71 are the 5G bands. The present technology T mobile uses is called non stand-alone, meaning the 5G needs to be paired with a 4G signal as the primary in order for them to work together. 5G does not exist alone. This is more obvious in the GUI at 192.168.12.1 rather than in the app, because at least in my phone app, it just shows one signal.Anyway, here’s the full band story from T mobile’s website:5G Frequencies that can provide 5G: Band n71 (600 MHz) Band n41 (2.5 GHz) Band n260 (39 GHz) Band n261 (28 GHz) With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. One of the ways T-Mobile is rapidly deploying 5G is integrating mid-band 2.5 GHz spectrum from Sprint. Check out What is 5G? to learn how it works! Extended Range 4G LTE Frequencies that can provide Extended Range LTE Band 12 (700 MHz) Band 71 (600 MHz) Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before. 4G LTE Frequencies that can provide LTE: Band 2 (1900 MHz) Band 5 (850 MHz) Band 4 (1700/2100 MHz) Band 66 (Extension of band 4 on 1700/2100 MHz). 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. See Data speeds. Voice and data services only work at the same time when on you have VoLTE enabled on your device. Otherwise, LTE only provides data.

This service sucks big time. I got this back in july of 2021 and for the first few months I was consistently getting about 50 mbps. Coming from dsl, to me that was great. I live alone so it was more than enough. Than I noticed with each passing month, it the speeds started dropping. It’s now January 2022 and I barely get 1 mbps. This is unacceptable.I work from home and I am constantly getting getting kicked out of zoom calls. I can no longer listen to zoom calls via the computer, I have to dail in on my cell phone. Like everyone else I have tried all of the “fixes” and nothing works. I am so dissappointed. I will probably have to go with another service.I wonder if this would be grounds for a class action suit for false advertising. I know speeds vary but telling people they will get up to 100 mbps or more but are only getting l mbps is false advertising in my opinion. They really do need to tell people the average speed seems to be 1 mbps no matter where you are in the country. This is much worse than dsl.

tmobile home internet speed issues

Unconvinced
Newbie Caller
2 years ago
Bigal80ak wrote:

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.

Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?

I have been having the same issue with super slow speeds. I messed around with a ton of settings on my phone that the T-Mobile internet app i manage the T-Mobile gateway ion and suddenly I have 80mbps again, and the gateway is connecting to 5g again. Maybe a coincidence, but the changes I made in my phones settings: always use 5g, allow roaming, cell service to auto instead of T-Mobile. I’ll update if my speeds slow again and it WAS just a weird coincidence.
michael46959
Newbie Caller
3 years ago
Bigal80ak wrote:

i am getting 1-3mbps pretty much all the time but 10-15mbps upload? its basically unusable at this point as some pages wont even load.

Same in the Country in Washington State...basically unusable most of the time.
terpar
Roaming Rookie
3 years ago
Bigal80ak wrote:

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.

Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?

Thank you

When I bought my new T-Mobile service & new phone recently the sales guy talked me right into the T-Mobile Home Internet and he handed me a modem with him knowing that it doesn’t work well at all in our area. It was so slow I couldn’t even stream a simple video and we tried every location in our home and still only got 1-2 bars to show up. I kept it for less than a month but when I cancelled the home internet I still had to ship the modem back by mail instead of just taking the modem back to my local T-Mobile store. It’s pretty bad when our CenturyLink Internet works better than their T-Mobile Home Internet.
Marzpacker
Network Novice
3 years ago
I live in a more rural area in Ft Myers FL. The only wired internet options currently are Centurylink DSL which is not very good. I decided to give the T mobile Home internet a try. I am unable to get the unlimited so am trying the 150g month plan to start. I set up the gateway yesterday and have a full 5 bar excellent 5g connection. I only have my work computer and phone connected and I am only getting .5 to 5mb if lucky download speeds. I called the TMO rep and they said this was unacceptable speed but that there was a ticket for cell tower maintenance going on and they would check back with me in a few days. I really want this to work as I work from home and even if I can just get a consistent 25mb download I would be happy. This will be temporary until Fiber comes to our area. I will try and repost in a week to see if anything changes.
itskrude
Roaming Rookie
3 years ago
It literally took my 5G internet a full minute to post that message.
itskrude
Roaming Rookie
3 years ago
5 bar connection, and I’m lucky if the speed test will even go through. For one day i got 100+ mbs down. Now I can’t use it at all for work, it’s between 0.5mbs to 6mbs, and webpages wont even load. My 5g phone on the other hand gets 75+ all day every day. Thanks for the “fast and reliable” 5g internet… At least I got a 14 day trial to realize their advertisements are a scam. Of course the box is free, they want me to pay $50 a month for no internet.
RYC2000
Network Novice
3 years ago
I got this service for my son to use in college. We were told his apartment is 1000 feet from a tower. The gate way is almost full bars and get a n41 and maybe a b66. Initially, we had trouble connecting. We were told the tower was undergoing maintenance. We can connect after a few days, but the speed is junk. It bounces around so much that his roommate said she can’t even stream an old lecture. This service is totally inconsistent. Restarting did not help. His roommates are speaking of going back to Comcast. I was pretty excited about the prospects when I saw how close the tower is, but that is no guarantee of good service.
DarkPun
Network Novice
3 years ago
I live within 3 miles of 3 different towers and still can’t get above 10mb consistently, my current signal stats are primary rssi: -62 rsrq: -10 rsrp: -92 and sinr 19.1 on b66 and the secondary signal is rsrq -11 rsrp: -94 sinr 24.1 on n41 speed test results 88 ping 12 jitter 9.73mb down and 28.4 up 2nd speed test 38 ping 11 jitter 2.6 down 27.7 up. why are the download speeds so bad. I have the grey trashcan gateway
scottx111
Roaming Rookie
3 years ago
I had same problem with speed declining significantly at night in rural area. Good in the morning till about 5pm when it drops to 2 mpbs. After several months with tech support and two trouble tickets. The second trouble ticket said the tower had too many customers on it at night and was over subscribed. So I returned the gateway and got my money back after three months for paying $50/month for a tower did not have capacity for the customers on it.
nexxus76
Network Novice
3 years ago
MarcL wrote:

Trandel_Elent wrote:

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/. Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast.

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

You have to split the signal between 2.4 and 5ghz then connect to the 5ghz only and rund a speedtest. I have had this service for a month with slo 30mbps speeds, I did the split this morning, connected to the 5ghz signal now I am getting 300mbps, huge improvement! Thank you Trandel!