Forum Discussion
Tech Support Call Wait Times/Slow Speeds
Hi all, new T-Mobile Home Internet customer here. Just subscribed to the service last Tuesday and have been closely monitoring speeds. I have yet to get above 4 Mbps with 4-5 bars service as reported...
@Amos54 This was the first troubleshooting step that I took. I have restarted the gateway completely and have also tried multiple different locations in and around my house, all providing “Excellent” coverage as indicated in the app.
@NikonD7500 Thank you for your input. I didn’t think this was normal but wanted confirmation. I finally got through to support but did not receive clarification on what could be causing this problem.
i have continued to monitor speeds and still have the same results. I cap out at ~5 Mbps.
