S25 Plus- No Reception, No Calls, Phone Not Working. Please Help!

I wanted to know if anyone else is experiencing trouble with their S25, S25 Plus, or S25 Ultra phones regarding reception, network connectivity, or the inability to receive calls or messages. My wife and I purchased our phones on May 17th and received them on May 21st. From day one, we have been unable to get reception, make calls, or receive messages. We contacted T-Mobile and followed their troubleshooting steps, but nothing worked. They advised us to visit a T-Mobile store, where they performed the same troubleshooting. After trying for another week, we still had no success.

We missed important calls from my father-in-law, doctors, lawyers, and family members. Later, we called T-Mobile again, and they suggested we exchange the phones under warranty, suspecting it might be a hardware issue. We paid $21.99 each for the warranty exchange, and our new phones arrived on June 10th, but we encountered the same issues. I expressed my concern that if one phone had problems, it could be a defect, but both my wife's and my phones were experiencing the same issues. T-Mobile asked us to continue trying them for another week.

On May 13th, I called Samsung for assistance, and after troubleshooting, they also recommended going back to the store to trade in the phones. I called T-Mobile again, informed them of the ongoing issues, and they repeated the troubleshooting steps with no progress. They suggested I visit a T-Mobile store again. When I arrived at the store on June 13th, the manager mentioned that I could exchange the phones for iPhone 16 Pros or different devices, but I preferred to stick with Android. They then ordered two new S25 Plus phones.

As we researched online, we discovered that many S25 phones were having similar reception and connection problems, leading us to believe it must be an issue with the phones themselves. On June 14th, they ordered two new S25 Plus phones, stating that if I changed my mind, I could cancel the order for the S25s. When I returned to the T-Mobile store on June 17th, exactly one month since this ordeal began, they offered to let us trade our phones for Google Pixel 9 Pros.

However, on June 18th, we were told that we could not exchange our phones for different models because we had already traded in our previous devices, and it was well beyond the 14-day exchange period. I argued that we had faced problems since we received these phones. Consequently, they canceled the order for the two new phones that had arrived and offered to activate our old iPhones so we could have functional devices.

They activated our old iPhones, which are now working perfectly. It seems evident that the issue lies with the S25 phones. Now, we are left paying for two S25 Plus phones that we cannot use.

Again, I'm curious if anyone else is experiencing these problems. I hope someone from T-Mobile reads this and can assist us with our situation.