Forum Discussion

Awright's avatar
Awright
Network Novice
3 years ago

power off

Modem powers off a various times throughout the day/night any ideas why

  • if its fully powering off..and by powering off you mean shutting down and not losing network connections..then something is amiss with the device and its either needing a part replaced out or the whole thing needs replaced.

  • allday's avatar
    allday
    Newbie Caller

    I had the same issue when first setting up the internet as it would reboot every 2 hours 40 to 45 mins.  I resolved the issue by doing a factory reset.  Connection status was always very good or excellent when it rebooted.  Only thing I can pin point is maybe some loop in attempting to update firmware?  Been rock solid after the factory reset.

  • It could be as simple as the power transformer. If the power cord has a transformer on it that could be bad or going bad. Of course it could be a problem in the gateway itself. IF there is a heat related issue causing it to shut down then replacing it would be important. Get a replacement.