Forum Discussion
Network signal has vanished....no more connectivity
Around mid to late April, my T-Mobile network signal vanished after 8 years of service. Additionally, wifi calling stopped working at the same time. Every person I talk to in customer care and technical support gives me a different excuse after doing all the possible troubleshooting strategies including diagnostics on my phone. When I ask "What has changed?", the latest excuses include 'due to tower maintainance and upgrades, the signal is no longer being broadcast to my location' (no timeline for reinstating signal), and, 'it's due to terrain issues'. I can guarantee the terrain has not changed! I've made numerous requests for ground crews to assess the situation but nothing seems to happen other than more lip service. The last agent I spoke with recommended I switch to a different carrier. I'm on an older 55+ plan for $55/month which includes unlimited everything forever until I either cancel service or change my plan. I'm starting to wonder if they are trying to get me to abandon my plan since it's no longer available to new subscribers. Is anyone else having similar trouble with ongoing signal or connectivity issues?
Yes! I am in agreement. My wife and I are having the exact same problems and they told us the same excuse, that they are working on a tower where we live in Summers County West Virginia. We are also on the 55+ Plan. I was telling my wife that they are trying to push us out. We bought our Samsung s25+ phones around May 17th of 2025, at first are phones were working great we were getting 5Guc, for about a week then suddenly no network, emergency calls only, phone kept searching for network, when we got home our Wifi calling was fine then people told us they couldn't hear us, calls started dropping, so about 7 days ago we went back to T-Mobile they determined that are phones were not working and decided it was a hardware problem and under the 30 day warranty trade plan they ordered us new phones, now we are experiencing the same thing again and now we are told by T-Mobile support to go back to the T-Mobile store and exchange our phones again or get different phones. Personally we want our money back. Keep me informed about your situation and by the way do you live in West Virginia. If Not then it's a Samsung Batch problem like the time Samsung had a Global recall of all Samsung Galaxy Note7 phones because batteries were exploding.
