Forum Discussion
My Response to T-Mobile's request for a survey:
My response to the question: "Can you please provide some details on what is not working with your T-Mobile Home Internet?"
It is constantly dropping and reconnecting. Some devices connect to Mesh, then have poor connection as walking through home even when seated a few feet from the Gateway since still connected to Mesh. Speed changes dramatically causing buffering and "No Found" errors. Even on the PRIMARY cell phone with T--Life open, receive error that "We couldn't find an internet line on your account." This requires logging out and in AGAIN before I can see the internet connections. But, even then, the so-called "Manage" choice does not provide for any management whatsoever; unless you consider "rebooting" the Gateway as management. Could do the same by unplugging and plugging it back in. That is NOT management.
I should be able to assign static IP addresses to the devices to avoid constant changes, generating errors and buffering, as the Gateway and/or Mesh disconnect and reconnect.
In my over thirty years of having a computer business; installing large systems within businesses and financial institutions; training University IT staff, as well as County, City, and State employees in the use and management of their IT systems, I have never encountered such a rudimentary internet system passed off as a whole house network. It can't even distinguish between 2.4 and 5 GB devices without requiring the creation of different "networks" within the network that necessitate the individual devices to be assigned accordingly. That should be under the umbrella of a "smart" Gateway, or system management through the application, not through the individual devices needing to be manually connected. Having to reconfigure 2.4 GB printers is a painstaking task. But, I imagine the individuals at T-Mobile who created this system are too young and inexperienced with real-world situations to understand this.
I switched to T-Mobile internet for only ONE reason, to save around $25.00 per month compared to my previous system. That was the promise. Now, to get so-called whole-house coverage, I am REQUIRED to use the Mesh addition, boosting the monthly cost by $20,00, and actually having to put up with a spotty system that constantly drops my connections, even when sitting within 5 feet of the Mesh!
You provide THIS "Community" platform, yet it appears your own support staff do not visit it to view the issues and complaints that could have been resolved long before I attempted to sign up to this plan.
Additionally, when I do sign in to the T-Mobile site, I am constantly needing to close sales ads you insert, EVEN when I already have the plans you are trying to get me to "upgrade" to. How is it that your own site does not filter its ads to avoid trying to sell the internet plan to someone logging in with a T-Mobile internet issue? Like I said earlier about your internet system, even your basic web site must have been put together by individuals lacking real-world experience.
Well, you asked me for my opinion. Now, let's see if it actually matters, or if this is even read by a human being.
Rudimentary might be to kind. The ability to manage T-Mobile Home Internet is nearly non-existent. I will, however, give them credit for a boost in the speed. Its is significantly better than my previous ISP provided at the price I'm paying. The speed varies from about 35mbps to about 170mbps.
Your experience with the MESH system is surprising. I do not have the mesh system, just the RELAY system. My house is multi-story, around 5k square feet and the transceiver is in the attic. I do have CAT5e run to the basement but wireless also works in the basement and the speeds are about the same.I've had one encounter with the support staff. The gentleman was quite pleasant but did not seem very knowledgeable.
Re: your last sentence - I doubt that your post will be read by the support staff. Sadly this is not just a T-Mobil problem - I see it on other tech product support sites also.
