Forum Discussion
Internet / Data access in 91377 area
I am in Oak Park, CA 91377. I have both Internet Access and cellular service thru T-Mobile. I noticed lately - at least in the last 3 days - that Internet Access / Data access is extremely low. It is...
I would have to say only T-Mobile can provide an answer on that one. A level 1 support engineer probably will not provide you with a very good answer. Your best bet is to try to get a ticket open with at least a tier 2 support engineer or maybe push on a customer retention specialist to get answers. My guess, just speculation mind you, given the behavior you are reporting is that maybe they are actually working on the cell(s) in the area.
You stated “LTE gateway” so does that mean you have the 4G LTE gateway or a 5G gateway from T-Mobile? Either way it could be the “issue” is due to work being done with the upstream equipment. They recently announced their converged solution with both 4G and 5G on the same infrastructure so it might be possible in the area there is work still being done toward that goal. If so I would say expect 3-5 days of repeated disruptions. So, it is worth contacting support, yet again, and pushing for better answers.
https://www.fiercewireless.com/5g/t-mobile-rolls-out-cloud-native-4g5g-converged-core-gateway
