Forum Discussion
Internet / Data access in 91377 area
I am in Oak Park, CA 91377. I have both Internet Access and cellular service thru T-Mobile. I noticed lately - at least in the last 3 days - that Internet Access / Data access is extremely low. It is consistent thru the T-Mobile LTE gateway for home internet and thru my cellphone (not connected to WIFI, but directly to the cellular network). It happens mainly, I think, after 11AM and lasts into late afternoon. Bandwidth (Speedtest) varies from 0.2Mbps - 2-3Mbps downstream. Upstream is similar and sometimes the test fails. Technical service could not help yet for the last 3 days. I tried my cellular outside my area and seems much better. Its the first time i had any issues in the last at least two years! Anybody else had these issue? Anybody knows how and when will be solved?
I would have to say only T-Mobile can provide an answer on that one. A level 1 support engineer probably will not provide you with a very good answer. Your best bet is to try to get a ticket open with at least a tier 2 support engineer or maybe push on a customer retention specialist to get answers. My guess, just speculation mind you, given the behavior you are reporting is that maybe they are actually working on the cell(s) in the area.
You stated “LTE gateway” so does that mean you have the 4G LTE gateway or a 5G gateway from T-Mobile? Either way it could be the “issue” is due to work being done with the upstream equipment. They recently announced their converged solution with both 4G and 5G on the same infrastructure so it might be possible in the area there is work still being done toward that goal. If so I would say expect 3-5 days of repeated disruptions. So, it is worth contacting support, yet again, and pushing for better answers.
https://www.fiercewireless.com/5g/t-mobile-rolls-out-cloud-native-4g5g-converged-core-gateway
Yes, I too see that behavior in S. Florida. I think the issue is traffic using the cell tower I'm connected to at the time. Unfortunately, I can't get the modem to recognize 5G even though my phone does. Therefore, I'm connected with 4G LTE. My speeds can be as good as 50 mbps download, but drop off to 30-35 mbps during the peak hours of the day.
For now, that hasn’t made a difference in our Internet performance, but I too am concerned as this TMHI solution becomes more widely accepted.
