Forum Discussion

magenta7995230's avatar
magenta7995230
Newbie Caller
4 years ago

How to return Internet Gateway?

I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.

  • mvsastry's avatar
    mvsastry
    Newbie Caller

    wow, its been months I even returned the device. What service.

    dianneburns wrote:

    I Ned a return shipping label for my gateway wireless router

     

  • syaoran's avatar
    syaoran
    Transmission Titan

    Give Customer Care a call.  They can help you setup everything and get you the return label to ship it or tell you if your local stores take gateway returns.  

  • mvsastry's avatar
    mvsastry
    Newbie Caller

    I called support, they said you don’t need a box, they sent me a Shipping label. I am going to take it to the UPS store and see what happens.

  • rvolsen's avatar
    rvolsen
    Roaming Rookie

    I picked up my Tmoblie modem from a store, they refused to take it back-

     2x  then I called customer service who promised me a lable to my email, never recived/

    still being charged not using at all.  Just got off the phone with customer care again, and now they

    still will not send the label, because of acct. holder information?  I told them please read comments-

    this is already been ok, i just need label.

    Tmobile is scamming people with this internet returns- nothing should be this hard. 

    I have been a customer for years… looking to switch after all this time wasted. And i still have the modem.