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daviddondero's avatar
daviddondero
Newbie Caller
4 years ago

Horrible signal to noise ratio

So my signal to noise ratio is really terrible. So much in fact that my Internet speeds can be 1 to 5 Mbps if lucky. Looking through my gateway settings as well as the app settings I see that the signal to noise ratio is not where it should be. This is causing the connection to drop or even the modem to reboot on its own. As you can see in the attached screenshots the signal to noise ratio is really horrible on the primary signal as well as represented on the app but the signal to noise ratio on the secondary signal is actually quite good. Unfortunately that’s not being reflected because I’m still getting a terrible connection as I had mentioned.

I’m also getting a crazy thing happening where I’m getting locked out of my gateway page(192.168.12.1) but that might be a different problem.


Is there any way for the secondary signal to kick over and stay basically making it my primary signal?

and by the way this cannot be a heat issue since I have a fan underneath the modem and a fan on top of the modem.