Forum Discussion
Horrendous Download vs. Awesome Upload Speeds
It’s really strange with out Internet service as of late. Using Ookla I’ve been finding our downloads have been 2 MB at the best while our uploads 50 MB or better. Normally it’s been 7 or so MB down and 2 MB or so on the up. I’ve done the reboot on the trashcan and a full shutdown restart with no changes. I called TMO’s customer service and the tech probed the gateway and then had me do a full shutdown/restart with no changes. This is the only thing going where we live besides satellite or dialup, we had DSL but the speed was 1.5 down at the best and now the port we had has been given to another customer The neighbors are interested in TMO but I keep telling them to hold off until the convert an old Sprint tower near us but with these slow speeds it’s going to be a long wait.
It sounds like your stuck on the 4G LTE. Look at the Primary and Secondary Cellular signal information on the “Status” page. What bands are those on? Also look at the cellular metrics on the Overview page and record those. If you have the Nokia GW and it does have a 5G signal that should be on the secondary signal. If you have no secondary signal it is just using the 4G LTE signal.
