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I have one of the original white retangular boxes. I have attempted to call and complain about wifi drops without success. Last person manged to factory reset and I had to reactivate everything. It...
OK another thing to investigate. If you investigate new businesses between you and the tower maybe it is some sort of operation that produces RF and that impacts the signal by inducing noise that results in the signal drop. Maybe if there is a train yard in between where box cars are sitting on a rail siding for a period of time then when they are moved the interference to the signal is removed. Say like a light rail line where trains run at a regular interval and at one point they have to take a train and idle it for a bit.
It could be others on the tower experience similar disruptions and T-Mobile has some records that would reflect similar calls on the same tower.
When I was working in networking support there was a very odd case where the customer’s wireless LAN would be completely disrupted at the same time at regular intervals. When one of our engineers was there the event took place. The cause of the disruption was a barge that was passing in the canal and their radios were so strong when they were in the proximity it caused the wireless network to just fail. That was in the canals in Amsterdam so not likely to be a problem for you but just saying external influences can have a big impact on cellular distribution. Something like emergency services or police services have radios that might be a factor in some rare instances.
