Forum Discussion
Home Internet charges I was told it was pay as you go -you dont pay you dont go but no fees
i was told the home internet for 50 a month had no caps and was on a pay as you go system with no fees for not paying not have internet one month then the next pay and you would have it without late fees, reconnect fees etc. i have been charged a fee for late charges, reconnection fees, for calling the customer support. I am so pissed! so instead of 100 for 2 home internet for my home and my mothers i have been paying 158 and higher! WHO CHARGES FOR CALLING CUSTOMER SUPPORT!!!!!! IF YOUR CALLING ITS NOT BECAUSE YOU WANT TO OR THAT YOU EVEN DID ANYTHING WRONG MOST THE TIME ITS THE EQUIPTMENT NOT THE CUSTOMERS FAULT YET THE CUSTOMER PAYS FOR CALLING TO GET THERE STUFF STRAIGHTENED OUT????? REALLY!!!!! WHAT IS THE DEAL????
Suprise charges and extra fees on your bill can be frustrating and totally throw off the budget for the whole month. I am curious where you activated your account because I am not sure why they would tell you it is pay as you go. We don’t have contracts, so you can cancel any time, but there is no pay as you go (prepaid) home internet service. Cancelling every other month isn’t really feasible because you would have to return your gateway every time you cancel and they send you a new one every time you activate. We try to keep your home internet prices low so you don’t have to worry about going through that tedious process.
If you understood that the account was pay as you go, I could see why the late fees and restore fees would be a surprise to see. Since our home internet is not prepaid, it is important to pay the bill by the due date to avoid these kinds of fees. We do have prepaid plans that can be used on mobile hotspots, but those devices are not usually designed to handle as much as you would normally run on a home wifi network. In case you wanted to check out those options: Hotspot & Tablet Data Plans | Portable WiFi | T-Mobile Prepaid
When you called customer service, was it just to ask questions or did you make a payment or set a payment arrangement? We don’t charge any fees to call and ask questions or update things on the account like the address or plan. If you make a payment or payment arrangement with a rep over the phone, then you could be seeing a payment support fee. You totally avoid the payment support fees by making payments online, through the T-Mobile app, with our automated system over the phone, or when you mail in your payment.
@Nicolaboyd816, anyone reading your post would sympathize with your plight. If you want to resolve your issue, you would be wise to take your bill to the local T-Mobile store and explain the billing error. in-face problem solving has a higher degree of success than letter writing or phone calls.
Let us know how your store visit goes.
