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futureray's avatar
futureray
Roaming Rookie
4 years ago

High-Speed Internet Gateway will not lock to 5G speeds (5G21)

T-Mobile stop treating as if this is a phone. I have searched and searched and can not find answer. 

I live in an area where 4G, 4G LTE, and 5G is available. However the 5G signal is weaker than the other, so the gateway goes to the strongest signal. Stronger is not the fastest. When I can get it to connect to 5G for moment the speed is 250 Mbps download; but what happens the signal competing with 4G which drops my connection to 50 Mbps. I have a 5G phone it connects with no problem in certain areas of my home. 

What I need is the ability to only connect to 5G in the settings. Anyone have a solution until T-Mobile fixes this problem. 

Should be easy fix to just say only connect to 5G, and based on some of the reviews I think this is more of a common problem than T-Mobile understands. Anyways, anyone else experiencing this issue and found a solution?