Forum Discussion
Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
I have used this gateway for about 6 months and generally it has been very good for all internet needs including streaming video, Skype, Zoom, general surfing etc. Just recently, however, it has started dropping Wi-Fi calls (we use this a lot as the cellular signal in parts of the house are not good). The call begins fine but after about a minute the other party can no longer hear me, I can hear them, switching off Wi-Fi on the phone immediately corrects the problem. The phones in use are both Android and iPhone, same issue with both. The Gateway is connected to a home network and router, the issue occurs regardless of whether you are logged in directly to the T Mobile Gateway or the remote router.
This issue has started happening for me too. I used to be able to use wifi calling on the T-mobile home internet, but recent my calls have started dropping. In many cases wifi calling can not even connect. I have tried connecting directly to the gateway and still have the same issue. I move my internet over to starlink and wifi calling is working again. Unfortunately starlink is over twice the price of T-mobile, but everything works.
I started having the same problem about a month ago. Does not matter what mobile phone (android or several iPhones) it affects all. Calls drop after about 1 minute and cannot call back until I disconnect from wi-fi calling.
This is very frustrating, especially when wrking from home. We cannot rely on normal lenght phone calls when our phones are using wi-fi calling. Al is good when on the Tmobile cell network….We have the Arcadyan KVD21 modem plugged in to a Netgear Orbi. If I switch our home internet to ATT DSL all works fine...
Please help!
Glad it’s not just me. T Mobile please chime in here.
I doubt that we will hear from Tmobile. Was hoping that someone had figured it out and shared info.
My company switched to TMobile as a phone carrier. I was intrigued by the possibility of TMobile internet so I switched my home internet from Cox about three months ago. After some troubleshooting it works great using the new orbi mesh I installed for everything (streaming TV, virtual meetings, etc) except wifi calling and alexa based video calls. When I connect to the tower directly using my Hotspot and not home internet it works perfectly. When connected to the orbi network or directly to the home internet gateway the call drops randomly. I have pushed all new firmware for orbi and the gateway. I have done the 30 min reset on the gateway. I have bought new alexa devices. I am out of ideas. Obviously it is a tmobile home internet gateway issue. Any suggestions would be appreciated.
I use a home network of my own design as well, for three floor WiFi access, calls drop regardless of whether I am on the T Mobile device directly or on the network. I have had no issues with Zoom or other video applications, just WiFi calls.
I just got the new gateway from T-Mobile to try it out. The internet speed is great and even faster than my spectrum 300 Mbps. We notice a lot of drop calls and realize that wifi calling doesn’t work with the T-Mobile Gateway. Switch back to another wifi network which still connected to Spectrum internet and the wifi calling is back and working great. We want to ditch Spectrum but now we can’t stay on the phone without drop calls. Hope there will be a solution or update from T-Mobile soon. BTW, the Cell Booster doesn’t work either when connect to T-Mobile Gateway. :(
This is clearly the result of something T Mobile has changed, really frustrating.
I use Starlink as well, but 135/mo the RV plan is pricey.
Yup. Same here. About two months back it started happening. I figured it was a firmware “update”. All was fine for the 1st 3 months or so.
I use Google Voice, Phone Power, and Ooma. They all drop so as the person I call can’t here me.
I use OOMA, Zoom, etc., with no issues, in my case it’s Wi-Fi calling alone.
T-Mobile, what is going on?!
