Forum Discussion
Dropping WiFi calls when using T-Mobile Nokia 5G21 Gateway
I have used this gateway for about 6 months and generally it has been very good for all internet needs including streaming video, Skype, Zoom, general surfing etc. Just recently, however, it has started dropping Wi-Fi calls (we use this a lot as the cellular signal in parts of the house are not good). The call begins fine but after about a minute the other party can no longer hear me, I can hear them, switching off Wi-Fi on the phone immediately corrects the problem. The phones in use are both Android and iPhone, same issue with both. The Gateway is connected to a home network and router, the issue occurs regardless of whether you are logged in directly to the T Mobile Gateway or the remote router.
I think the WPA thing is a coincidence. I haven’t experienced a dropped called in a couple days, and seeing that you haven’t either tells me they did something on the network side of things. Hopefully the fix is for good.
I meant to get back to this thread on Monday. T-Mobile reached out to me on Monday and stated that they ARE aware of the issue and have several tickets open. They stated that they are working on the issue, at least in my area.
That said, I have not had the problem this week in my three locations. Phone calls seem to be fine now.
One other note: The last F/W update changed the WiFi security setting to WPA2/ WPA3 where mine had been set to WPA/ WPA2. I set it back to WPA/ WPA2 and that’s when calls started working properly again. Coincidence? I don’t know. The tech I spoke to could not answer that question. If you are still having a problem you might try doing that.
Curious if there’s been any word back from T-mobile on this one? Not sure if something was possibly done on the network side as today was the first day I tested wifi calling again and didn’t drop for 15 minutes (previously wouldn’t make it past 5 minutes without my audio dropping). Anyone else see any improvements recently?
Interesting. I have an Arcadyan KVD21 at my 2nd home and tried from there for the first time and the call was fine. I spoke to a friend for 5 minutes and there were no problems. The unit has different firmware, etc. from the Nokia (I have two Nokia’s).
I saw that ratimux also has an Arcadyan KVD21 and has troubles with it. Beats me.
I’m quite sure it was the last firmware update (0324) that caused this though, at least in the Nokia’s.
T-Mobile is supposed to get back to me Tuesday. I will keep this thread updated.
Agreed, there’s no way they don’t know about this. Which begs the question, is it intentional, to reduce band width usage?
Oh, I'm sure that they are aware. I have three units and I must have good phone calls. If not I’ll have to cancel all three, which I don’t want to. This began right around the last firmware release, # 0324. about three months ago. Coincidence? I think not. I will report back next week when they contact me again.
That’s great, please let us know the outcome She may not have heard about it, but T Mobile must know.
I just got off the phone with Tech Support. She had not heard of this issue. I pointed to this thread.
I figure the newest firmware update (0324) is the culprit. That was 3 months ago.
I then asked that they push the previous firmware to me and she stated she cold not for that. She then opened a trouble ticket. She stated that she would call me next Tuesday with any info.
I told her that I have three of these units (2 Nokia, 1 Arcadyan), and that I will have to return all three if this is not resolved quickly. The business line (Nokia) is the most important.
+1, this recently started happening within the last month or two. Also affects my work video chat app on my phone - BlueJeans. Drops every few minutes and the other people can’t hear me. Would love to find a workaround for wifi calling and now the video chat drops. All that worked flawlessly for months prior.
Same issue, i have an company issued AT&T iphone and i get dropped calls or failed to dial because my AT&T service so bad at my house.
