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Jim12957's avatar
Jim12957
Newbie Caller
3 years ago

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one.

 

Until the last 24 hours.

 

Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem).

 

Very confused, as it's location hasn't changed since initial setup, nor have any of its settings.

 

Any help would be appreciated.

  • I would do a factory reset.  Do you know when you device was upgraded to the new version?   Was it last 24 hours?  This is the new Version:1.2103.00.0338, If its updated something could have caused an error.  A total reset is the best way to clear that.     If this first doesn’t fix the problem, then you need a device replacement.  Good luck to you.