Forum Discussion
Accidental port
I found out that my elderly aunt's home phone number was accidentally ported by her phone company without her consent to T-mobile. Is there any way for her to port her number out again to the company she wants as her carrier?
A number requires a PIN from the account.holder issued by the originating provider to be ported. Accidentially just doesn't make sense. She would have had to request that PIN, take it to T-Mobile, give them the PIN, then it's verified with the originating provider before the number is released. She can always request the port out PIN from her T-Mobile account and then port that number back to the service provider of her choice.
Thanks for the reply. The problem is, she doesn't have a T-mobile account because she didn't request the port. She has had the same phone number for over 60 years and never had an account number or password since she got the number before internet/email. Her phone and internet just stopped working. She said her landline company cancelled her account and they told her a person with the same name supposedly requested the porting, but the phone company must have ported the wrong number. That means the phone company messed up, but there isn't anything they can do about it because the number has been ported to T-mobile. We are wondering if she was spammed.
It doesn't matter how long ago she signed up for the landline. Any company doing business today requires a port out PIN that the company the number is being ported out from generates upon request of the accoumt holder. If that company wrongfully allowed her account to be ported out by someone that isn't her. She must go after the company that cancelled her account and allowed her number to be ported. There is nothing T-Mobile can do.
She also should start by filing a police report as well. The company that made the mistake must fix it and that is the company that allowed her services to be terminated and her number poeted without her permission. Not T-Mobile!
