Forum Discussion
3 months
Where do I send a complaint??? I have been trying to get an issue corrected for MONTHS and just today I spent over 2 hours on the phone to not have it corrected but instead have money taken out of my...
You can try the following:
https://www.t-mobile.com/contact-us
When you land on that page there is a chat window at the bottom right. When it prompts you for an entry put “unresolved issue” then as you proceed with a “live agent” it will prompt you to login. Once you login then you can explain the long running problem and explain the current situation. Most likely they will steer the conversation up the chain to a customer retention specialists or a manager that can help. If you have a case ID for prior conversations they should be able to look up the information and see details. If it is not just a tech issue but also account/billing etc… related this might help. That same page provides phone numbers but my experience with the live chat was helpful.
Hopefully they can either resolve the problem or get it on the right path to resolution.
