TMobile Tuesdays Eligibility

I ran into the exact same issue this morning as I tried to redeem!! When comparing my code to my wife's they were the exact same! Same thing goes for the smoothie offer for today as well! And as we both work in opposite directions of equal distance to our house(40miles south for her, 40miles north for me), we look forward to the little help each week.

I had my wife log out and in of her "new and improved" t-life app with her phone number, as she is an authorized user, and it still popped up my name. So it is definitely now turned on to the account as a whole, and not individual phone numbers like in best times of t-mo tuesdays!! These quality of life upgrades are ridiculous and they're about to lose a 20+ yr customer because of it. They need to fix it soon!!

I spent close to an hour on the phone with customer support and they confirmed the Tuesday offers are still one per line, not one per account. However, they couldn’t figure out why when our second line logs into their app it defaults to the primary line’s account, giving the primary  line duplicate codes even though only one can be redeemed. And the second line is not getting a valid code to redeem. They’re looking into it and will get back to me.

So my wife also spent about 20min on chat trying to figure out why it was logging me into her phone. Apparently at first the CSR had no idea what she was talking about. But once he caught on he escalated it and gave us a $5 credit for the trouble...except that $5 did not make it into my gas tank yesterday when I needed.

Hopefully more than just a handful have complained and escalated. Enough to drop T-Life and go back to T-mo Tuesdays!!

I THINK mine is finally fixed. We shall see in the next coming weeks. But this evening I am able to see the deals and save them, for a week I was unable to. I also wasn't able to see or save anything this morning. So sometime between 11am and 4pm est it got fixed I guess.

I can’t download the T Life app to get my MLBtv subscription because my phone is too old to be compatible with it. I have a perfectly-fine Galaxy S7 edge that I do not need (or want) to replace now. I only ever used the Tmobile Tuesdays to claim my MLBtv subscription. If buying a new phone is the only answer, it’s going to sour me to the point of switching carriers for the first time in almost 20 years. It would be way cheaper for me to buy the MLBtv subscription, but I shouldn’t have to do either. 

Need too know if this is getting fixed or not. Same issue here. Didn't they test this app before releasing it. wth

Does everyone on the account have their own TMO id? T-Mobile Tuesdays used to verify with just the phone number and a One Time Pin, however, now you sign in using your TMO ID. I have a couple of questions: 

• Each line is signing in with their own TMO ID, and the line is not registered as a child line on My.T-Mobile.com? 
• Are you both on WI-FI when you notice the deal shows redeemed?
• Are you noticing the deal shows redeemed after logging in with your TMOID or before logging in with your TMOID?

Thanks! 

I have 5 lines with 1 being home internet.  Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life.  Currently that is still the same with the exception of the home internet number.  When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed.  There is nothing in the T-Life app to show which number is currently being utilized.  CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app.  If not call back and they will repeat providing codes as required until it is fixed.

My tmobile tuesdays app says my number isnt eligible for the tmobile tuesday perks. It also flashes a message saying there is a glitch in the system and they are working to fix it. This started this week. I guess with the switch to t life. This is ridiculous all other lines on my account can redeem fine but not me and im the main line. Smh and nobody knows what to do and its driving me insane not knowing how to get this resolved.

Different issue, but I guess it still falls under eligibility. I have a business account and used to be able to access T-Mobile Tuesdays offers. However when I try to sign up to the T-Life app after inputting the Gateway phone number, a pop up appears that says “This looks like a business account number. Great news! T-Mobile for Business customers can use Account Hub. Please go to tfb.t-mobile.com” with an “Okay” box.The link isn’t clickable and hitting okay just sends me to back to the enter your gateway phone number screen. The link just goes to the Account Hub where I can manage my account. It doesn’t have anything to do with T-Life.

So, anyone with a business account or more specifically Business Internet able to sign up for T-Life? I rarely used any offers (maybe twice), so not a big deal, but it was nice to have access to them.