Forum Discussion

tdk439's avatar
tdk439
Newbie Caller
2 years ago

Apple TV+ offer

Why does TMobile Tuesday offer free 6 months of Apple TV+ and states in the fine print it's for new and qualified existing customers but then try to redeem the offer on tv.apple.com it says It's only for new customers? How do we fix that issue? I tried apple tv for the first time when I used the offer in the past and now pay $6.99 a month so since the fine print says new or qualified existing customers why can't I get the deal?

  • gramps28's avatar
    gramps28
    Router Royalty

    Check in your Mytmobile account for line add ons. If it's available you can add it to your account. That's where the offer is for me.

  • eabney wrote:

    @tdk439 clearly they need to change (correct) the terms and restrictions to say that šŸ˜’


    it says it on their streaming promos page.

     

    Apple TV+ now included with Go5G Plus plan.

    Stream award-winning Apple Originals at no extra cost for as long as you have Go5G Plus. Or get it for 6 months ON US with the Go5G plan.

  • eabney's avatar
    eabney
    Newbie Caller

    @tdk439 same issue with me - tried the promo yesterday and got the same response - same situation as you...I chatted with a rep and thought the rep fixed it but what actually happened is Apple TV+ was added to my account @ $6.99 a monthā€¦which I had removed...šŸ˜£ Iā€™m going attempt another chat as calling a rep for a conversation was extremely hard to ā€œunderstandā€...

  • tdk439's avatar
    tdk439
    Newbie Caller

    I spoke to a rep at a store and they told me I would need a different plan but that plan would cost me $50 more a month. Obviously I didn't go that route.

  • eabney's avatar
    eabney
    Newbie Caller

    @tdk439 clearly they need to change (correct) the terms and restrictions to say that šŸ˜’

  • eabney's avatar
    eabney
    Newbie Caller

    @fireguy_6364 Thanks for the input! I understand their promo page but this was an offer that was on the T-Mobile Tuesdays app - they give ā€œfreebiesā€ every week...terms on the offer say ā€œOnly 1 offer/account, new and qualified returning Apple TV+ customers onlyā€...it makes it sound like if youā€™re a returning Apple TV+ customer you can get the offer - they need to make it more clear that you need to be a ā€œcertainā€ type of account with T-mobile - Iā€™m not the only one that read it to mean All could get this offer within the T-Mobile Tuesday app...it just wasnā€™t clear at all...

  • Addysen's avatar
    Addysen
    Network Novice

    I got apple tv when I signed up can anyone tell me how to sign in on my tv . I used my email and pw and it wouldn't log in