Forum Discussion
Why can't I just cancel it??
I've been trying for months to get access to my prepaid account just to cancel the service. I NEVER ACTIVATED the phone number I was assigned and have been charged for 5 months for a service I'M NOT USING. I already know I can't get a refund. I just want to cancel the service. Here's the problem: online account login requires a phone to send you the verification and when you call customer service, the automation HANGS UP if you don't enter a 16 digit PIN that I don't have.
I have the phone number but for some reason, that information is completely useless. It doesn't matter that I am the account holder. I don't have the ID so I can't do anything. Am I missing something? Am I just going to be forced to pay for this imaginary phone forever? It's due again in 4 days. WHAT DO I NEED TO DO?
- gramps28Router Royalty
Quit paying and the line will automatically cancel after 60 days of non payment. If you signed up for auto pay remove it from the payment method.
- durchessofdiekNetwork Novice
Don't have access to turn off auto pay
- syaoranTransmission Titan
You can try reaching out to T-Mobile via DM on Facebook or Twitter to see if they can help you gain access to your prepaid account.
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