Forum Discussion

  • HeavenM's avatar
    HeavenM
    Community Manager

    As the others have said, there are always bad actors out there trying to do things that they shouldn’t and few of them are above a little bribery to make it happen. While many employees may be tempted to do it, I like to think that the majority of us would tell the bad guys to kick rocks. For those that might try to play along, T-Mobile continues to implement security updates to our systems, even as recently as yesterday, that make it even harder for bad guys to get what they want. Sim Swaps now require more steps to verify it should be happening. The extra steps can seem annoying to some, but they really are there to help prevent fraudulent activity. 

  • gramps28's avatar
    gramps28
    Router Royalty

    That's every carrier. AT&T just got hacked. Unfortunately there's people out there that offers big bucks and some people are bound to jump at the offer.

  • Perhaps so. 

    But Tmobile should be reassuring us they will cover the financial losses incurred by their employees fraudenrly causing the customer harm.