Forum Discussion

fcbleoee's avatar
fcbleoee
Newbie Caller
6 years ago

T-Mobile app is not working

Hi,

I currently ported in T-Mobile with a Simply Prepaid Plan ($40).

When I tried to access the T-Mobile app, it showed

"Sorry we're not ready for you yet. We're working on improving your app experience."

I had already tried to unload and reinstall the app several times, but still in vain.

I wonder is this usually happened to people just ported in T-Mobile?

If anyone had this problem before can provide me solutions, thank you.

  • @janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either give us a call or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.