Forum Discussion

jfstl1's avatar
jfstl1
Network Novice
2 months ago

How do I update VERIFIED email

I want to change the verified email address associated with my prepaid account.  All communication from t-mobile is using this email address.  If I visit the Security Dashboard (by pasting the link https://account.t-mobile.com/sap/v2/profile/security-dashboard) it shows my email as "verified" but there is no option to change it. 

I changed my account profile email a few months ago but all communication is still going to the verified email address.  The community profile also used the verified email address instead of the account profile email address when I set it up today.

Is there a process for updating the "verified" email address or do I need to call to get this unverified/changed?

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 months ago

    Give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile by sending them a DM on either Twitter/X or Facebook.