Forum Discussion

DNVRBRNCOFAN's avatar
DNVRBRNCOFAN
Network Novice
2 years ago

T-Mobile SyncUP Kids watch - Powered on but total black/blank screen

So my kids watch is working in some respects.  It’s on, I can press the button and touch screen is responsive to some of my swipe gestures.  Also the App shows my sons watch location, I can make calls to it and it rings.

However the screen is TOTALLY black.  In this odd state I was able to power watch off, I pressed and held power button for a long time and I think another menu came up but I could not see it.  A little while later the app advised me the watch powered off.  I turned back on and no change, the watch powers back up BUT I still can’t see the screen.

I THINK he might have turned the brightness ALL the way down rendering the screen completely black.  Horrible design if that’s true because there’s no physical button or quick gesture that I know of to restore brightness. I think I’ll have to take the watch in but has anyone else had this issue?  That’s the only logical explanation I have unless the display just gave up the ghost. But again I can hear a few things on certain swipe gestures which indicates the screen is acknowledging the swipes.

  • Mdg1974's avatar
    Mdg1974
    Newbie Caller

    I am having the same issues with the sync up phone.  Screen goes black and doesn’t work.  Not sure if the warranty would cover this.  

  • Did you ever receive a resolution for this issue? My son’s watch is having the same problem. 

  • Jenlanoue wrote:

    Did you ever receive a resolution for this issue? My son’s watch is having the same problem. 

    Id like to know also as we have the same black screen and nothing else 

  • ajindian's avatar
    ajindian
    Network Novice

    Received the new device today and same issue of blank screen even though it turns on when I dial it from my phone. Something wrong with the light sensor. 

  • ajindian's avatar
    ajindian
    Network Novice

    I solved it. In the settings there is an option to turn on tilt-to-awake Once thats done, you can just tilt the watch and the screen will turn on.