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Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hey @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
@marielur @magenta2808412 and @shadow8043
The SyncUp device should definitely not cause these kinds of issue with your battery! If you suspect that the device is causing adverse effects on your car, this is something we will want to check out and escalate up to the support teams. Please contact us when you have a moment so our tech support teams can gather your information and get this investigation started.
