Forum Discussion

evangorp's avatar
evangorp
Newbie Caller
2 years ago

Migrating sync-up line to apple watch??

My child has a sync-up kids watch.  I would like to switch them to an apple watch.  Can I switch the line or does this need to be terminated and the new line set-up?

  • To change from a SyncUP KIDS Watch to an Apple Watch will require a line type change. Please contact Customer Care to review your account and provide next steps. Contact Care by dialing 611 from your phone. 

  • HAguirre's avatar
    HAguirre
    T-Mobile Employee

    To change from a SyncUP KIDS Watch to an Apple Watch will require a line type change. Please contact Customer Care to review your account and provide next steps. Contact Care by dialing 611 from your phone. 

  • gramps28's avatar
    gramps28
    Router Royalty

    If the sync up watch is on a regular watch plan you should be able to unsync the watch and add the new one.