Forum Discussion
Kids syncup won't turn on
Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?
Thank you.
- KevinShahT-Mobile Employee
Sorry you are having an issue. Could you please try charging at a different power outlet? If that still doesn’t resolve it please do exchange it.
SyncUP KIDS Watch Team
- WonjinPNetwork Novice
Yes, I have already tried several other outlets and other charging cables, of course, but the Display Screen does not turn on at all and the Power Button does not work.
Do you need something information of the Watch?
- KevinShahT-Mobile Employee
Thanks for sharing the additional information. Checking on the backend. Will share once we learn what we find.
- WonjinPNetwork Novice
Thank you.
I look forward to hearing from you.
- KevinShahT-Mobile Employee
Please do exchange the watch. We will need to investigate it physically.
Thanks so much.
- WonjinPNetwork Novice
How can I exchange the watch? Do you send me New Watch with Return Label for current defective watch return?
- KevinShahT-Mobile Employee
Another thing you could try is press and hold the power button for 15-20 seconds. If that watch resets then you should be good, if not please exchange. To exchange please call T-Mobile CARE or at a retail store.
- WonjinPNetwork Novice
I already tried to push and hold button for 20sec but it doesn’t turn on.
For this defective watch, is the exchange free of charge?
- KevinShahT-Mobile Employee
This looks like it falls under warranty exchange if there is no damage. You could ask the Care rep to waive any fees. Thank you for being supportive and sharing information.
- WonjinPNetwork Novice
Understood. Thank you.
Related Content
- 11 months ago
- 7 months ago