Forum Discussion
Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"
Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up. I’ve tried from my computer, my cellphone, incognito sessions, everything.
- mcfly5414Newbie Caller
Yep. Just got off the phone with support. If you have a company discount you apparently don't get any perks with your account. Seems like false advertising. I got them to revert my account back to my old plan but will probably be taking my business elsewhere
- AzraelLunaNewbie Caller
EXACT SAME MESSAGE!! This is beyond annoying! I have tickets open and called multiple times.
- CaptchaNetwork Novice
Same problem here despite many, many attempts over the last month. Same “wires crossed” error message regardless of attempt on website, phone, link sent from TMobile phone agent. Have opened trouble tickets, have ticket that is now 17 days old, apparrently still open with no resolution.
- Rick2323Network Novice
same problem same error message how hard could this be to get a streaming service activated?
Ricky Jones
- Queenmother56Network Novice
Can't connect free netflix
- KellyCNewbie Caller
Was this ever resolved? I just signed up with T-Mobile, had someone say that would be getting back to me the next day (last week) and have not heard anything. I was told that they have been having a lot of issues recently with this, but looks like it’s an ongoing problem… ???
- mcfly5414Newbie Caller
Any resolution to this? I’m currently having the same issue and support is being useless
- KellyCNewbie Caller
No resolution, I was told that Netflix is not on board with the agreement, “they are still working through it.” Was given a small credit to my account to cover that cost of Netflix for 3 months. Had to reopen my previous NF account. Was able to open apple+ because I bought a new phone…. It’s only free for 3 months.
- KellyCNewbie Caller
Same. Extremely false advertising.
- shade69Newbie Caller
Been having this problem for apple tv on us for years.
Maybe it will take a class action lawsuit to get resolved.
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