Hulu on us

T-Mobile sent me a text a few weeks ago saying I would be getting Hulu on us.  The “full terms” in that text states the offer is for GO5G customers or customers with 2+ lines of Magenta Max.  I have 3 lines but when I register for the Hulu promotion it tells me I don’t qualify. They seemed to have changed their minds.

Don't give up if you have two or more lines of Go5gplus or Magenta Max. Go here: https://promotions.t-mobile.com/huluonus

AM1717 wrote:

T-Mobile sent me a text a few weeks ago saying I would be getting Hulu on us.  The “full terms” in that text states the offer is for GO5G customers or customers with 2+ lines of Magenta Max.  I have 3 lines but when I register for the Hulu promotion it tells me I don’t qualify. They seemed to have changed their minds.

I too received the same text. However, it shows online as only being available to those with the GO5G plans now. So now my Netflix benefit is down graded to include Ad's and I don't qualify for the Hulu promotion 🤔 

I think that this is the statement that all of you are talking about.  It is still up on the website.  I also received a message saying that I don’t qualify.  We spoke with two different people who told us that the following statement never existed.  It does and here it is:https://www.t-mobile.com/support/plans-features/rs219?cmpid=MGPO_SS_C_CRMSVC_3StandardtoSWAONUSENGMessageBSMST3 and here is the statement:

Full terms
Offer subject to change. Register for promotional code at promotions.t-mobile.com after 1/24/24 and complete redemption via Hulu within 30 days thereafter. Promotional code valid for 12 months of Hulu (With Ads) while you maintain a qualifying Go5G Next line or 2+ qualifying Go5G Plus or Magenta Max lines in good standing and register with account that received invitation. After expiration of the 12 month promotional period, consumer action will be required to continue complimentary Hulu (With Ads) subscription; fi no action is taken, Hulu (With Ads) subscription auto-renews at $7.99/month or then-current regular monthly price. Cancel anytime, effective at the end of your billing period unless otherwise disclosed. No refunds or credits for partial months. One Hulu offer per eligible T-Mobile account. Offer available to new and returning Hulu subscribers only. Use of the Hulu service is subject to the Hulu Subscriber Agreement. Access to complimentary Hulu (With Ads) subscription begins upon redemption of code. Any Hulu plan switch after redemption of this offer wil result in offer forfeiture. Terminating the qualifying wireless line wil end T-Mobile as payment method, but may not automatically cancel your Hulu subscription. Like al plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.

THIS SOUNDS LIKE A BAIT AND SWITCH ATTEMPT.  THEY SHOULD BE HELD TO WHAT THEY POSTED.  IT IS 1/25/24 AND STILL POSTED.

The link above from YankFan worked for me and I've got MagentaMax.

Thanks.  I was going crazy trying to find the link on the tmobile site. 

The promo is supposed to start today so keep checking and Tmobile uses pacific time zone so at the moment it's not business hours there.

I was just told that although I’m eligible for the Hulu benefit, I would have to upgrade my free Netflix to a paid subscription costing $10 a month.  Which is more than I could pay for Hulu independently. Apparently if you have the Netflix on T-Mobile, they are saying you’re not eligible for the Hulu.  Poor marketing on their part.

Strohmoose wrote:

This should be reported to the Ohio Atty General’s office as a “bait and switch” scheme. Everytime that I call customer service I get someone who I can barely understand who is in the Philippines!

Companies can make mistakes but at least TMO should have sent a revised text letting us know the offer no longer included Max, plus an apology for the mistaken text three weeks ago. Instead, their customer service reps are just telling people to shell out more money for a more expensive plan. Is it la bait and switch? I doubt it started that way but their unwillingness to admit their mistake and communicate with us is ridiculous and perhaps rises to illegality in some states. Relying on third world customer service agents to sort this out obviously is no solution. Chances are none of them even understand the issue!

You’d think someone from the company would respond in this thread!!

this is what I received:

Was this helpful?

T-Mobile told me FOUR times today--twice online and twice over the phone--that only Go5GNext customers qualified for the HuluOnUs offer. A 611 supervisor even tried to upsell me to Go5GNext, a business proposition that made absolutely no sense.                                                                             I patiently explained that I am a Go5gPlus customer with three lines and that T-Mobile texted me on Jan. 4, telling me I qualified. I then read him the text. After 20 minutes or so, he said he'd discovered my claim was true and texted me the sign up link in the post above. It worked for me, and I'm watching Hulu on my TV now. The ads don't seem to be particularly heavy.