Forum Discussion
T Mobile Scam Sales
On April 28th, I was scammed by a T-Mobile sales agent through the official T-Mobile messaging platform.
The agent clearly stated that I would receive 4 lines for $100 with free iPhone 16s, and when I asked about taxes, he confirmed that the total would be $104 with taxes included. Later, when I asked about adding a fifth line, he assured me that the total would be $120 for 5 lines, which you can verify in the screenshots I’ve attached.
Additionally, I informed him that two of my lines were with Mint Mobile, and he said I would receive $200 per line for switching those over to T-Mobile.
However, once I completed the switch and was finally able to access my T-Mobile account, my bill showed $142. When I contacted T-Mobile support, I was first told that the discount would apply only if I used a debit card for autopay instead of a credit card. I updated my payment method accordingly, yet the bill still did not reflect the promised $104.
The support representative acknowledged the issue and offered me a one-time adjustment to $104 for this month, but said they could not honor the originally promised deal that led me to switch in the first place. I then spoke with a supervisor, who told me he couldn’t find the chat and said the best he could do was a $70 credit — but he said current bill will stay $142 and $20 autopay discount won’t apply so actually he offered $50 only.
Even worse, I was informed that I would not receive the $200 credit per transferred Mint Mobile line, despite that being part of the offer from the original sales agent. For all this fraud only beneficiary is T Mobile and I am still shocked that such a big name is using such a low scaming sales tactics.
This experience has been extremely frustrating. It’s unacceptable for T-Mobile agents to make promises — especially via official messaging — that are not honored later. I feel deceived by the sales tactics used, and I request immediate resolution to:
- Adjust my monthly bill to $104 for 4 lines or $120 for 5 lines, as originally quoted.
- Apply the $200 credit per Mint Mobile line that I was promised for switching.
Please escalate this matter and ensure that your sales commitments are upheld.
I was scammed by them too. Was told it would cost $90 per month switching over from Metro PCS. We used to pay $120 but got Pr1me for free, this saves us $15 ($30 cheaper but have to buy Pr1me).
Well, in actuality, it's $126.54! So it's MORE EXPENSIVE and we don't even get Prime for free! I want to switch back but it sounds like a hassle. ugh.this man did not know what he was talking about. taxes are way more than $4. and you do receive the credit for autopay, a total bill of $142 for 5 phones, autopay enabled, plus taxes sounds about right. and that is still a great price. I hate you were mislead by an employee that did not even know what the company sells and how much things cost. you also usually do not get anything completely free either. there is most always a service fee and taxes to pay on new phones, even free ones. its usually aroung $70-80 when I get new phones with no down payment. Hopefully they will honor what you were originally told. Keep the screenshots of the chat and send it to them since they claim to not be able to find the conversation. good luck with all of this!
All billing related issues need to be addressed with Customer Care by calling 611 from your T-Mobile line. You can also reach out to T-Mobile via a DM on either Facebook or Twitter/X.
Hello everyone,
I just wanted to warn any would be Tmobile fiber customer. I signed up for tmobile fiber in december with the promise of a tv and a 300 dollar gift card just for signing up and staying 60 days. Well 60 days later there is a billing issue ok could be my fault I pay 3 days after the issue and the promotion restarts while 60 days later I make sure im paying attention and low and behold another alleged billing issue. I call right away and ensure the account is good while i figure better safe then sorry and call in to ensure they catch the error. I am informed by a manager 3 days later that though the error is in their system and i never went delinquent i still have to wait. I asked why they claim to do a ticket and then state its the system and no way to over ride it when the manager in the first conversation said they could. I brought up terms and conditions and they refuse to help. Do not sign up they do not keep their promotions and the service is not great.
