Forum Discussion

JWA's avatar
JWA
Network Novice
2 years ago

t-mobile internet unable to ship to apartment number

Hi, I am trying to order t-mobile internet online.  I entered the address and it tells me it’s available, but it won’t let me enter an apartment number, and won’t ship to an apartment number.  How do I get around it?  I am logged into my account, but it only recognizes the addresses it can autocomplete.  

home internet
  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    Does it offer a hold for pick up or delivery to the closest Tmobile store?

  • JWA's avatar
    JWA
    Network Novice
    2 years ago

    nope, it does not offer a pick up or delivery to the store.  It flat out says it will only deliver to the address that auto completes.  Which is fine, but it has a unit number, and it doesn’t give me an option to enter it.  

  • henry51's avatar
    henry51
    LTE Learner
    2 years ago

    @JWA, would there be a problem with the delivery of your gateway if the address you chose failed to include the unit number?

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    Also does your apartment complex have an on site office it can be delivered to?

  • JWA's avatar
    JWA
    Network Novice
    2 years ago

    no, each unit has its own mailbox.  It’s possible the correct unit might be guessed from the name a package is addressed to, but I can’t count on it.  This is a frustrating problem.