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KingKev808's avatar
KingKev808
Roaming Rookie
3 years ago

T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.

The websites/cloud services work just fine when using my phone’s hotspot via AT&T.

(1) Are others in or around my area experiencing the same?

(2) Is there a way to get partial billing credit for this service interruption?

  • It’s not just that the site/service is using AWS, it’s that it’s using IPv4 and AWS. The IPv4 routing is messed up. If I go to ‘amazon.com’ the DNS will resolve that to an IPv4 address, and that times out. If I go to ‘www.amazon.com’ the DNS resolves it to an IPv6 address and the connection succeeds. If I disable IPv6 on my PC’s network adapter and go to ‘www.amazon.com’ it will connect, but it will be a lot slower and have pretty high packet loss.