Forum Discussion
T-Mobile Home Internet Can't Access Certain Sites/Cloud Services
Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services). Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.
The websites/cloud services work just fine when using my phone’s hotspot via AT&T.
(1) Are others in or around my area experiencing the same?
(2) Is there a way to get partial billing credit for this service interruption?
It’s not just that the site/service is using AWS, it’s that it’s using IPv4 and AWS. The IPv4 routing is messed up. If I go to ‘amazon.com’ the DNS will resolve that to an IPv4 address, and that times out. If I go to ‘www.amazon.com’ the DNS resolves it to an IPv6 address and the connection succeeds. If I disable IPv6 on my PC’s network adapter and go to ‘www.amazon.com’ it will connect, but it will be a lot slower and have pretty high packet loss.
Couldn’t use Venmo or Libby unless I used VPN on my phone.
Same issue in san Gabriel.
Airbnb PayPal, at some point boa was very slow
Same issues in Whittier ca. HELP!!
I’m having the same problem. This is also happening on my phone, so it’s not isolated to home internet. When I turn on my VPN, some of the issues go away. Any one know what’s happening?
