Forum Discussion
Online account access
Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.
johnbor wrote:
gregorynyssa wrote:
I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again.
Wow ..Ok I will give it a try thank you
Any success? I’ve spoken with three different people, each of whom said they needed to send the case to the engineers and that they’d call me back the next day, with no call back happening. Guessing it depends on who answers the phone but curious if those who’ve had success with this have anything specific to share from the phone interaction that can help those of us still not able to access
gregorynyssa wrote:
I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again.
Wow ..Ok I will give it a try thank you
I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again.
gregorynyssa wrote:
Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.
This is the EXACT same problem I have that has been going on for the past year and no fix. They are blaming it on that I didn’t have a T-mobile phone number before I got my trashcan. They said they promised over and over it would be fixed within the month, THEY LIED! NEVER GOT FIXED and to this day it’s still doing the same thing. To circumvent this problem they just send me my paper bill and since Im signed up for auto pay I don’t have to access the account. This it T-MOBILES way of FIXING something.. TERRIBLE! I feel for you but until they do something we screwed! If they do fix it for you I would love to hear how please..
